CUSTOMER SUPPORT
Terms & Conditions
Privacy Policy
1. Information We Collect
When you visit the site, we collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including- Name, Billing Address, Shipping Address, Payment Information (Note: We do not store credit card details; these are processed securely by our payment gateway, Razorpay)
* Email Address
* Phone Number
We refer to this information as "Order Information."
2. How We Use Your Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
* Communicate with you;
* Screen our orders for potential risk or fraud; and
* Provide you with information or advertising relating to our products or services (only if you have opted in).
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above.
* Payment Processing: We use Razorpay to process payments. You can read more about how Razorpay uses your Personal Information here: https://razorpay.com/privacy/
* Logistics: We share your shipping details with our courier partners to ensure delivery of your products.
4. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
5. Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern UNIN ENTERPRISES LLP's relationship with you in relation to this website.
The term 'UNIN ENTERPRISES LLP' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
* General: The content of the pages of this website is for your general information and use only. It is subject to change without notice.
* Pricing: All prices are listed in Indian Rupees (INR). We reserve the right to modify prices at any time without prior notice.
* Payment: We accept payments via Razorpay (UPI, Credit/Debit Cards, Net Banking). Orders are considered confirmed only upon successful payment processing.
* Product Accuracy: We make every effort to display the colors and images of our products (e.g., keychains, merchandise) as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate.
* Liability: Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
* Jurisdiction: Your use of this website and any dispute arising out of such use of the website is subject to the laws of India and the courts in Hyderabad, Telangana.
4. Refund and Cancellation Policy
Create a page titled "Refund Policy" and paste the following (Standard text required by Razorpay):
Refund and Cancellation Policy
Cancellations:
Order cancellations are accepted only if the request is made within 24 hours of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
Returns:
We accept returns only in the following cases:
* The product delivered is defective or damaged.
* The wrong product was delivered.
To initiate a return, please email us at uninenterprises@gmail.com or call us at 9493410007 within 7 days of receiving the product. You may be asked to provide an unboxing video or images of the defect.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will automatically be credited to your original method of payment (or bank account) within 5-7 working days.
Shipping & Delivery Policy
For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only.
Delivery Timelines:
* Standard Orders: The estimated delivery time is 3-5 working days from the date of dispatch.
* Pre-Orders: For pre-order items, the estimated delivery time is 5-7 working days from the date of dispatch.
Shipping Costs:
Shipping costs are calculated based on the weight of the order and the delivery location. The final shipping cost will be displayed at the checkout page.
UNIN ENTERPRISES LLP is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within the mentioned timelines.
Contact Us
Legal Entity Name: UNIN ENTERPRISES LLP
Email: uninenterprises@gmail.com
Phone: +91-9493410007
Registered Address: House No 668 YSR enclave , Secretariat Hills, Hyderabad, Telangana, 500089]